Job Title

• Sales Consultant

Locations

• Tabuk
• Qassim

Experience Level

• Beginner to 5 years experience

Job Description

• Present and sell the bank’s products and services to customers with high service quality and professionalism.
• Receive and enter sales orders into the system and follow up on their implementation.
• Assist customers with account opening by collecting required documents, entering data, and obtaining necessary approvals.
• Process contracts and accounts through mail to the information center and document management system (DMS).
• Greet and assist customers upon entering the branch and provide required service.
• Help customers fill out forms when necessary.
• Guide customers to complete transactions correctly and use ATMs or other electronic channels properly.
• Direct customers to the appropriate staff member.
• Respond quickly to customer issues and requests following work procedures and coordinate with branch supervisor for problem resolution.
• Handle ATM card requests, enter them into the system, print instant cards, and deliver renewed cards via management to customers.
• Receive customer data update requests.
• Process account closure and data modification requests and submit them to the operations manager for system entry.
• Assist delegated customers with power of attorney forms, verify signatures, enter data, and seek operations manager authorization.
• Fulfill standing orders, activate memberships, and forward to operations manager for activation.
• Manage signature change requests and account movements.
• Enter ATM and point-of-sale claims in the card claims system.
• Handle customer issues and escalate them to the operations manager for resolution.
• Provide information on credit and debit cards issued from branch ATMs and direct customers to senior cashiers for card collection.
• Distribute product brochures to customers.
• Report suspicious money laundering, fraud, and violations of policies and regulations.

Application Method

• Apply through Al Rajhi Bank’s official careers portal available at https://careers.alrajhibank.com.sa/ar/job-search-results/.